ATSICHS Brisbane Jimbelunga Jimbelunga IYHS
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We value your feedback

Our clinics seek and respond to our patients’ feedback on their experience of our practice and care so that we can provide the best possible service.

Tell us what you think

Do you have any comments about us? Is there any aspect of our care or services that could be improved?

We would love to hear your comments or suggestions! Your input is used to help us improve our services and look at areas for improvement.

Feedback forms are available in our waiting rooms and program areas. Completed forms can either be placed in the Feedback Box or handed to one of our staff members.

You may put your name on the Feedback Form if you wish, or you may remain anonymous. Your comments are always treated in confidence.

Complaints

All staff at ATSICHS Brisbane’s medical clinics are committed to providing a high standard of patient care at all times but, despite the best intentions, we know that misunderstandings can occur or a complaint may arise.

Talking with us will quickly and easily resolve most problems. It also will help us to identify ways that we can improve.

If you have a complaint, please ask to speak to the Practice Manager of the clinic you attend. Your complaint will be taken seriously. If we are unable to resolve the problem immediately, it will be investigated and you will be given regular updates and notified of the outcome.

You can put your complaint in writing if you prefer.

Please tell us!

  • If you have a suggestion, query or a complaint, ask to speak to the Practice Manager at the clinic that you attend.
  • Or you can also send an email to our Director of Clinical Services at Admin.Reception@atsichsbrisbane.org.au
  • Or call us on 07 3240 8900.

Your rights

We would always prefer complaints and issues to be brought to our attention first so that we have the opportunity to address or rectify them immediately. However, you may choose to contact Queensland’s health services complaints agency, The Office of the Health Ombudsman, by calling them on 133 646, emailing them at complaints@oho.qld.gov.au or sending information to PO Box 13281 George Street, Brisbane QLD 4003.