ATSICHS Brisbane Jimbelunga Jimbelunga IYHS
sexhenta

Welcome to our clinics

We provide a comprehensive range of medical services to our community through our six medical practices. We have a shared database between our clinics so your information is available wherever you attend.

To make sure you get the best out of your appointments please read the info in this brochure.

New patient? You will need to complete our new patient form

Making appointments

To make an appointment call our clinic receptionists. You can find the numbers for each of our clinics on contact us page of this website. Every effort will be made to accommodate your preferred time. Longer consultations are available if needed.

We do accept walk in appointments, however booked appointments and emergencies will always take first priority.

When you arrive for your appointment, please make sure you advise reception. They will ask you for identification. Correct patient identification is vital for patient safety and the maintenance of confidentiality.

If you are unable to attend a scheduled appointment please phone us and let us know.

You can help us by ensuring all your contact details are up to date.

Our fees

Our clinics BULK Bill. When you come in for an appointment, please make sure you bring your Medicare card, health care card, pension card or DVA card with you.

If you don’t have a card there will be a minimum fee of $95.00 for a standard consultation and $100 for a longer consultation. We request that payment be made at the time of consultation.

Our opening hours

Our clinic opening hours are:

Monday  |  8.30am-5:00pm

Tuesday-Friday  |  8.30am-4:30pm

Some of our clinics have extended opening hours. This varies from clinic to clinic. Please contact the clinic directly to find out more or visit our website at www.atsichsbrisbane.org.au

Is there an after hours service?

We provide after hour services through Australian After Hour Doctors. To make an appointment call 1300 466 337 or 07 3299 5259. For more info go to www.1300homedr.com.au. Always remember in an emergency dial 000.

Are home visits available?

Home visits are offered on the basis of clinical needs, for example if you have significant difficulty in getting out of the house.

If you need a home visit after hours contact Australian After Hours Doctors on 1300 466 337 or 07 3299 5259.

Need transport?

Transport is available for certain patients who meet the current transport policy. Please ask reception when making an appointment or read a copy of our transport brochure.

Contact with our clinics

Our doctors may be contacted during normal surgery hours. In the case of an emergency or urgent medical problem, your call will be transferred through to the doctor or nursing staff. Otherwise, a message will be taken and returned at the earliest convenience. If you call after hours, you will be able to leave a message and we will do our best to call you back the next business day.

Please remember in an emergency always call 000. For after hours contact Australia After Hours Doctors on 1300 466 337.

Getting the results of tests or procedures

If your doctor has asked you to have some tests done, it is important that you make an appointment to review the test results. The doctor will advise you when they expect results to arrive at the clinic.

As a general rule you will need to phone us and make an appointment to discuss your results. Giving results in person is the safest medical practice. We apologise for any inconvenience this may cause and ask for your co-operation.

If there are no concerns with your test results, you will not receive a call from our clinic.

However, if your results are abnormal we will contact you and ask you to make an appointment with one of our doctors.

Reminders & recalls

Our clinics are committed to preventative care and we may send you reminder notices or practice information from time to time. These are often part of national, state and territory reminder systems. This is a free service. If you do not want to receive a reminder letter please notify reception staff so that we can take you off the reminder list.

We may also contact patients that require review as a recall. All contact relating to recall patients is documented in the patient file for future reference. Patients contacted as part of a recall are strongly advised to attend follow up appointments. If the review is urgent one of our nurses or doctors will contact you.

It is important that you always keep us informed of any change to your contact details, including your preferred telephone number, so that we are able to contact you if needed.

Pathology

If you need pathology tests these will be organised by our nursing staff and health workers. Couriers collect from our clinics on a regular basis throughout the day. Pathology services are also located nearby. Staff will direct you to these services if needed.

Third party consent

You are welcome to have a support person with you in your consultation. We may make a note in your medical record that you attended your appointment with a support person.

Also, we provide training for medical and nursing students. We will ask your permission for students to be present during your consultation.

Your medical records

Your medical record is the property of our clinics. We want to ensure that you can continue to get properly looked after if you move to another doctor so we will do our best to transfer your records quickly once we have your written consent to do so.

To get a copy of your medical record, or any part of it, we need to check your identity and get consent from you, preferably in writing. Your doctor is able to discuss your medical record with you and can authorise a copy of your records.

Interpreter service

An interpreter service is available for those patients who may require assistance. If you need an interpreter please speak with our reception staff.

Your privacy is important

Your medical record is a confidential document. It is our policy to maintain security of your personal health information at all times and to ensure that this information is available only to authorised members of staff.

A copy of our privacy policy, which includes information about how to request access to your own personal health information, can be obtained at reception and is also available on our website.

Our clinics collects personal health information and safeguards its confidentiality and privacy in accordance with the Privacy Act and Australian Privacy Principles.

Our clinics

We have six medical clinics located in Brisbane and Logan. For address and contact details go to the contact us page.

Keep in touch

Like us on facebook @atsichsbris

Follow us on twitter  @ATSICHSBris