Feedback
Tell us what you think
Do you have any feedback about us? Is there any aspect of our care or services that could be improved?
We welcome your comments, suggestions, compliments and complaints. Your input is used to help us improve our services and also look at areas for improvement.
To give feedback, you can:
- speak to a staff member or manager
- fill in one of our feedback forms (in person or online).
Feedback forms are available in our waiting rooms and program areas. Completed forms can either be placed in the feedback box or handed to one of our staff members. You may put your name on the feedback form if you wish or remain anonymous. Your comments are always treated in confidence.
You can also provide feedback online. Click on the relevant button below to tell us what you think.
Early Childhood
Share feedback on our Jajumbora Children and Family Centre and Deadly Kindy Burragah, Gundoo Mirra and Jajumbora.
Medical and Dental
Share feedback on our medical clinics, allied health services, dental clinics, dental truck and dental van.
Housing Services
Share feedback on Mari-Mari-Ba and Ngumpi Uruue.
Support Services
Share feedback on our NDIS Support Coordination, NDIS Access Coordination, NDIS Support Work and QCSS Supports.
Nyanya Munjindei
Share feedback on our Delegated Authority program.
Other Services
Share feedback on Brighter Futures, Deadly Choices, Jajumbora BiOC, Family Participation Program, Family Wellbeing Service, Social Health, Youth and also Youth Justice Family-Led Decision-Making services.
Your privacy and rights
Complaints
ATSICHS Brisbane’s staff are committed to providing a high standard of client care at all times, but despite the best intentions, we know that misunderstandings or a complaint may arise.
We encourage clients to bring any issues or complaints to our attention first. This allows us to address or rectify the situation immediately.
If you have a complaint:
- ask to speak to the manager of the clinic, service or program you attended
- call us on (07) 3240 8900
- fill in one of our feedback forms (in person or online)
- send us an email via our contact us form.
If we cannot resolve the problem immediately, we will investigate it and provide you with regular updates and notify you of the outcome.
We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter externally to ATSICHS Brisbane. You may contact the following:
Health Services
If you have a complaint about a health service provided to you, a family member, or someone in your care, you can lodge a complaint with the Office of the Health Ombudsman in a number of ways:
- Online: Submit the online health service complaint form at www.oho.qld.gov.au
- Email: Email the health service complaint form to complaints@oho.qld.gov.au
- Phone: Call 133 OHO (133 646), Monday to Friday 9am to 5pm
- Post: Post the health service complaint form to: PO Box 13281, George Street Brisbane Qld 4003
Aged Care Services
You can lodge a complaint with the Aged Care Quality and Safety Commission in many ways:
- Online: Submit a complaint via their Online Complaints Form
- Phone: Call 1800 951 822 (free call from landlines) between 9am and 5pm weekdays
- Letter: Write a letter to the Commission at: Aged Care Quality and Safety Commission, GPO Box 9819, in your capital city.
Human Services
You can lodge a complaint by contacting external complaint or funding bodies such as:
- Department for Children, Youth Justice and Multicultural Affairs
- Online: Via their Online Complaints Form
- Email: Email feedback@csyw.qld.gov.au
- Phone: Call 1800 080 464 (free call from landlines)
- Letter: Write a letter to the Commission at: Complaints Unit, Department of Child Safety, Youth and Women, Locked Bag 3405, Brisbane Qld 4001
- Office of the Information Commissioner Queensland on 1800 642 753
- Queensland Human Rights Commission on 1300 130 670.
NDIS
You can lodge a complaint with the NDIS Commission in many ways:
- Online: Via their Online Complaints Form
- Phone: Call 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged
- Contact: Use the National Relay Service and ask for 1800 035 544.