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Tell us what you think

Do you have any feedback about us? Is there any aspect of our care or services that could be improved?

We welcome your comments, suggestions, compliments and complaints. Your input is used to help us improve our services and also look at areas for improvement.

To give feedback, you can:

  • speak to a staff member or manager
  • fill in one of our feedback forms (in person or online).

Feedback forms are available in our waiting rooms and program areas. Completed forms can either be placed in the feedback box or handed to one of our staff members. You may put your name on the feedback form if you wish or remain anonymous. Your comments are always treated in confidence.

You can also provide feedback online. Click on the relevant button below to tell us what you think.

Early Childhood

Share feedback on our Jajumbora Children and Family Centre and Deadly Kindy Burragah, Gundoo Mirra and Jajumbora.

Have your say

Medical and Dental

Share feedback on our medical clinics, allied health services, dental clinics, dental truck and dental van.

Have your say

Ngumpi Uruue

Share feedback on our ATSICHS Brisbane housing service.

Have your say

Support Services

Share feedback on our NDIS Support Coordination, NDIS Access Coordination, NDIS Support Work and QCSS Supports.

Have your say

Nyanya Munjindei

Share feedback on our Delegated Authority program.

Have your say

Other Services

Share feedback on Brighter Futures, Deadly Choices, Jajumbora BiOC, Family Participation Program, Family Wellbeing Service, Social Health, Youth and also Youth Justice Family-Led Decision-Making services.

Have your say


Your privacy and rights

Learn more


ATSICHS Brisbane’s staff are committed to providing a high standard of client care at all times, but despite the best intentions, we know that misunderstandings or a complaint may arise.

We encourage clients to bring any issues or complaints to our attention first. This allows us to address or rectify the situation immediately.

If you have a complaint:

  • ask to speak to the manager of the clinic, service or program you attended
  • call us on (07) 3240 8900
  • fill in one of our feedback forms (in person or online)
  • send us an email via our contact us form.

If we cannot resolve the problem immediately, we will investigate it and provide you with regular updates and notify you of the outcome.

We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter externally to ATSICHS Brisbane.  You may contact the following:

Health Services

If you have a complaint about a health service provided to you, a family member, or someone in your care, you can lodge a complaint with the Office of the Health Ombudsman in a number of ways:

  • Online: Submit the online health service complaint form at
  • Email: Email the health service complaint form to
  • Phone: Call 133 OHO (133 646), Monday to Friday 9am to 5pm
  • Post: Post the health service complaint form to: PO Box 13281, George Street Brisbane Qld 4003

Aged Care Services

You can lodge a complaint with the Aged Care Quality and Safety Commission in many ways:

  • Online: Submit a complaint via their Online Complaints Form
  • Phone:  Call 1800 951 822 (free call from landlines) between 9am and 5pm weekdays
  • Letter: Write a letter to the Commission at: Aged Care Quality and Safety Commission, GPO Box 9819, in your capital city.

Human Services

You can lodge a complaint by contacting external complaint or funding bodies such as:


You can lodge a complaint with the NDIS Commission in many ways: