Making an appointment

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Making appointments

Make an appointment by calling our clinic receptionists on (07) 3240 8900. Every effort will be made to accommodate your preferred time. Longer consultations are also available if needed.

If you have a preferred practitioner that you would like to see you can request this at the time of making your appointment.

Attending your appointment

When you arrive for your appointment, please make sure you advise reception. They will ask you for identification. Correct patient identification is vital for patient safety and also the maintenance of confidentiality.

Cancelling your appointment

If you are unable to attend a scheduled appointment please phone us on (07) 3240 8900 and let us know. You can also help us by ensuring all your contact details are up to date.

Walk-ins

We do accept walk in appointments, however booked appointments and emergencies will always take first priority.

Telehealth

We provide appointments over the phone or also over video call.

What you’ll need for a video call:

smartphone, tablet or computer
web camera, speakers and microphone (smartphones, tablets and laptops will usually have these in-built)
web browser (such as Google Chrome, Apple Safari or Internet Explorer)
internet connection
space so that you can talk privately.

Attending your appointment using video call

Step 1

Click on the link sent to you from your clinic

Step 2

Fill in your details on the form

Step 3

Wait for the person on the other end to appear on the screen

Step 4

Start your appointment

Frequently asked questions

Contacting our doctors

Our doctors may be contacted during normal clinic hours. In the case of an urgent medical problem, your call will be transferred through to the doctor or nursing staff. Otherwise, a message will be taken and returned at the earliest convenience.

Please remember in an emergency always call 000. For after hours support, contact Hello Home Doctor on 13 41 00 or visit the Hello Home Doctor website.

Getting the results of tests or procedures

If you would like to discuss your results, please call the clinic to arrange an appointment. This may or may not be appropriate for a Telehealth appointment.

Please note that if there are no concerns with your test results, you will not receive a call from our clinic. However, if your results are abnormal or your doctor recommends further follow up, we will contact you and ask you to make an appointment with one of our doctors.

Reminders & recalls

Our clinics are committed to preventative care and we may send you reminder notices or practice information from time to time. These are often part of national, state and territory reminder systems. This is a free service. If you do not want to receive a reminder letter or text message, please notify reception staff so that we can take you off the reminder list.

We may also contact patients that require review as a recall. All contact relating to recall patients is documented in the patient file for future reference. Patients contacted as part of a recall are strongly advised to attend follow up appointments. If the review is urgent one of our nurses or doctors will contact you.

Pathology services

If you need pathology tests these will be organised by our nursing staff and health workers. Couriers collect from our clinics on a regular basis throughout the day. Pathology services are also located nearby. Staff will direct you to these services if needed.

Third party consent

You are welcome to have a support person with you in your consultation. We may make a note in your medical record that you attended your appointment with a support person.
Also, we provide training for medical and nursing students. We will ask your permission for students to be present during your consultation.

Making an appointment

Phone

Resources

Telehealth Flyer

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